Privacy Policy

Information We Obtain

We obtain personal information about you in various ways, such as when you visit our website ("Site"). We also may obtain personal information about you offline, such as when you call or send mail to us. The types of personal information we may obtain include:

• Contact information, such as name, phone number, postal and email address, and organization;
• Order details, including business name, customer account number, P.O. number and shipping address;
• Account information we receive from our logistics partners, such as order and invoice history, shipping addresses on file, contact names and phone numbers;
• One-time sign-in codes; and
• Other information you choose to provide, such as through emails or other communications, social media pages, order and contact forms, including reports of side effects, which we may need to report to the FDA.

Automated Collection of Information

When you use the Site, we may obtain certain information by automated means, such as cookies, pixel tags, server or device logs, and other technologies. A "cookie" is a text file that websites send to a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser. A "pixel tag" (also known as a web beacon), which is a type of technology that is often used in combination with cookies, is placed on a website to track certain activity, such as views of a website. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Site; (3) tailor the Site around your preferences; (4) measure the usability of the Site and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our products and services; and (6) otherwise manage and enhance our products and services, and help ensure they are working properly.

We may use these automated technologies on the Site to collect information about your device, browsing actions, and usage patterns. We obtain information about your device and web browser in this manner such as your device IP address, general location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, battery and signal strength, usage statistics, referring emails and web addresses, and other details. We also may obtain information about your interactions with the Site, such as pages visited, links clicked, features used, dates and times of usage, session information, and other information about your use of the Site.

Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of the Site. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Our website is not designed to respond to "do not track" signals from browsers.

How We Use the Information We Obtain

We may use the personal information we obtain through the Site to:

• Provide our services and manage your online orders;
• Communicate with you, respond to inquiries and offer support;
• Personalize your experience with the Site;
• Verify your account;
• Handle reports of side-effects, including by providing them to the FDA;
• Perform analytics and market, trend or statistical research;
• Compile, anonymize or aggregate personal information for our business purposes;
• Operate, evaluate and improve our business (including developing new services; improving and analyzing our services; managing our communications; and performing accounting, auditing and other internal functions);
• Maintain and enhance the safety and security of our services, prevent misuse and troubleshoot technical issues;
• Protect against fraud and other criminal activity, claims and other liabilities;
• Exercise our rights and remedies and defend against legal claims; and
• Comply with and enforce applicable legal requirements, relevant industry standards and Union Agener policies, including our Terms of Use.

We also may use the information in other ways for which we provide specific notice at the time of collection.

Third-Party Analytics Services

We may use third-party analytics services on the Site, such as Google Analytics. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of the Site. The information collected through these means may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners.

Advertising

If you allow advertising cookies in our cookie banner, we use the Meta Pixel, a technology provided by Meta Platforms, Inc. (Facebook and Instagram), to measure the effectiveness of our advertising and to show our ads to people who may be interested in our products. The Meta Pixel uses cookies and pixel tags to collect information about your visit, such as the pages you view and the products you view, add to your cart or order, and this information is disclosed to or collected directly by Meta. Meta's use of this information is governed by its own privacy policy, available at https://www.facebook.com/privacy/policy. The Meta Pixel does not run unless you allow advertising, and you can change your choice at any time through the "Cookie settings" link at the bottom of every page.

Information We Share

We may share the information we obtain about you with our parent company and affiliates. We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as shipping and logistics, website hosting, database and servers, email, payments, technology and communications providers.

We may disclose personal information (1) if we are required to do so by law or legal process, such as a court order or subpoena; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent or as directed by your representative.

In addition, we reserve the right to transfer to relevant third parties the personal information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation), or other business transaction.

Your Choices

We offer you certain choices in connection with the personal information we collect from you through the Site. To update your preferences or submit a request, please contact us as indicated in the How To Contact Us section of this Privacy Policy. If you receive a marketing email from us, you can unsubscribe from our marketing mailing lists by following the "Unsubscribe" link in our emails.

How We Protect Personal Information Obtained Through the Site

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.

Children's Privacy

The Site is designed for a general audience and is not directed to children. In connection with the Site, we do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the How To Contact Us section of this Privacy Policy.

Links to Third-Party Services and Features

For your convenience and information, the Site may provide links to other online services (such as websites or social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details of the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Union Agener, we are not responsible for these third parties' information practices. We may provide links to the websites of our affiliates and partners. The privacy practices of these websites are subject to the privacy statements of those entities.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the policy when it was most recently updated.

How to Contact Us

You can update your preferences, submit a request or ask us questions about this Privacy Policy by contacting us at:

Union Agener

commercial@unionagener.com